This policy explains what we collect, why, and how you can exercise your choices. It does not constitute legal advice.
1. Scope
This Privacy Policy applies to our websites, applications, and related services (the "Services"), including flexpanda.app. By using the Services, you consent to the practices described here.
2. Information We Collect
- Account data: name, email, password hash, time zone, and (if you opt in) mobile phone number for SMS/OTP.
- Verification data: one-time passcodes (OTP) and verification status.
- Usage & device data: IP address, browser/OS details, pages viewed, and actions performed to secure and improve the Service.
- Notifications data: message delivery status, opt-in/opt-out logs, and keywords (e.g., STOP/HELP).
- Support data: messages you send to our support channels.
3. How We Use Information
- Authenticate users and provide core functionality, including OTP verification.
- Send transactional notifications you enable (e.g., offer alerts) via email and/or SMS.
- Maintain security, prevent fraud/abuse, and comply with legal obligations.
- Operate, analyze, and improve the Services.
4. SMS & Email Communications
If you provide a mobile number and opt in, we may send you transactional SMS such as OTP codes and account/offer notifications. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP. For help, reply HELP or contact support.
We use reputable service providers to deliver messages (for example, Telnyx for SMS and an SMTP provider for email). Providers process limited data as our processors under contractual safeguards.
5. Cookies & Similar Technologies
We may use essential cookies to keep you signed in and maintain session security. You can control cookies via your browser settings, but essential cookies are required for core functionality.
6. Sharing of Information
- Service providers: hosting, messaging, email, analytics, and support vendors working on our behalf.
- Legal & safety: when required by law, to protect rights, safety, or prevent fraud.
- Business transfers: in connection with a merger, acquisition, or asset sale, subject to this Policy.
7. Data Retention
We keep personal data only as long as necessary for the purposes described above—typically for the life of your account plus a reasonable period for backup, audit, and legal compliance. OTP codes are short-lived and not stored in plain text.
8. Your Choices & Rights
- Access/Update: manage your profile in the dashboard or contact support.
- SMS Opt-out: reply STOP to any SMS. You can re-enable by replying START or updating settings.
- Delete: request account deletion; we'll remove or anonymize data subject to lawful retention requirements.
- Do Not Sell/Share: we do not sell personal information. For state-specific rights, contact us.
9. Security
We employ technical and organizational measures appropriate to the risk, including encryption in transit, access controls, and monitoring. No method of transmission or storage is 100% secure, but we work to protect your data.
10. Children's Privacy
The Services are not directed to children under 13, and we do not knowingly collect data from them. If you believe a child has provided personal data, contact us to remove it.
11. International Users
We primarily process data in the United States. By using the Services, you understand your data may be transferred to, stored in, and processed in the U.S.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a new "Last updated" date. Your continued use of the Services after changes become effective constitutes acceptance.
13. Contact Us
For questions or privacy requests, contact FlexPanda Support:
support@flexpanda.app ·
(551) 600-4761
You may also write to: SIMA MULTISERVICES & LOGISTIC LLC.
Operator: SIMA MULTISERVICES & LOGISTIC LLC.